Conventional CEO wisdom is that top management is worth a fortune because of the high-leverage decisions they make. But consider the work of Wade, an unheralded Air Canada gate agent. Yesterday, I …
Mark L. Fink, Ph. D.
Mark L. Fink, Ph. D.
Conventional CEO wisdom is that top management is worth a fortune because of the high-leverage decisions they make. But consider the work of Wade, an unheralded Air Canada gate agent. Yesterday, I …
